Last Updated: September 5, 2026
Website: https://hendersonsfuneralcare.com/
Welcome to Hendersons Funeral & Cremation Care. These Terms and Conditions ("Terms") govern your access to and use of our website, services, applications, and purchase of physical or digital products (such as memorial tributes, photobooks, videos, and the "leaving memories" feature).
By accessing our website, engaging our services, or purchasing products from us, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our website or services.
By using our website and services, you acknowledge that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy. You represent that you are of legal age to form a binding contract or have the necessary authorization from a legal guardian or representative.
If you elect to receive text messages from Hendersons Funeral & Cremation Care, you agree to our SMS terms:
Program Description: By opting in, you agree to receive communications regarding funeral arrangements, service reminders, order updates, and customer support via SMS.
Message Frequency: Message frequency varies based on your requested services and orders.
Pricing: Message and data rates may apply.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the short code or number from which you received the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at family@hendersonsfuneralcare.com or +1 (515) 309-6550.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Data Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Hendersons Funeral & Cremation Care provides both traditional and funeral care-related services and digital and physical memorial products, including but not limited to:
Custom photobooks, commemorative video creation, and digital tribute generation.
Interactive website features allowing users to leave memories, tributes, and condolences.
Fulfillment and shipping of physical goods and memorial items.
When you submit, upload, or post content, such as text, photographs, videos, or messages, through our "leaving memories" feature or for the creation of photobooks and videos ("User Content"):
Ownership: You retain all ownership rights in your User Content. However, by submitting content, you grant Hendersons Funeral & Cremation Care a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content solely for the purpose of fulfilling your order, operating our memorial services, and providing the features on our website.
Prohibited Content: You agree not to upload or share any content that is unlawful, defamatory, abusive, harassing, obscene, or otherwise objectionable. We reserve the right to remove any User Content that violates these Terms.
Pricing: All prices listed on our website are subject to change without notice.
Payment Processing: Payments are processed securely through third-party payment processors (such as Stripe). We do not store your complete payment card data on our own servers.
Order Acceptance: We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product descriptions, or suspected fraud.
Physical products are shipped via third-party shipping and fulfillment partners. Delivery times are estimates. Risk of loss and title for items pass to you upon delivery of the items to the carrier.
All content included on this website, including text, graphics, logos, images, and software, is the property of Hendersons Funeral & Cremation Care or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce or distribute it without express written permission.
Disclaimer: Our website and services are provided on an "as is" and "as available" basis without warranties of any kind.
Limitation of Liability: To the maximum extent permitted by law, Hendersons Funeral & Cremation Care shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our website, services, or products.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the website or services following any changes constitutes your acceptance of the revised Terms.
If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:
Name: Hendersons Funeral & Cremation Care
Address: 3500 Sixth Avenue, Des Moines, IA 50313
Phone: +1 (515) 309-6550
Email: family@hendersonsfuneralcare.com
Website: https://hendersonsfuneralcare.com/
©2026 - Hendersons Funeral & Cremation Care - All Rights Reserved
